Catwalk Genius - FAQs - Buying
How buying works
See something you like? Here's what you need to know before you add it to your basket.
When you purchase something on catwalkgenius.com, you're not buying stock from us but directly from the designers who produce it.
You pay them directly through one of the methods that they offer (we recommend Paypal) and then they deliver it to you.
So there are a few things to bear in mind when shopping here.
- Firstly, you should check out the designer's feedback score to see what other customers thought about their transactions. We can't vouch for the reliability of every designer, but we encourage everyone to leave feedback as a way of building trust in regular users.
- You should also take a look at the designer's profile page - this is where they tell you about their credentials and what they're all about.
- Next, read the item's advert carefully - the designer gets the chance to tell you all about what inspired the piece and how it was made, so you can be reassured about its origin.
- The advert also tells you whether the designer will delivery to your country and if so, how much they charge.
- Pay special attention to the returns policy tab - some designers won't accept returns or offer refunds. Others will, but they may include certain conditions such as payment for the delivery or payment processing costs.
- Some designers are making your product in response to your order, so look out for an estimate of how long it may take to create (it'll show just above the 'add to basket' button).
- If you order items from more than one designer, you need to pay each of them separately when you checkout. We've tried to make this repetitive stuff a bit easier by compiling each designer's payment details - so if you pay by Paypal it's still done in a few short clicks.
- Once you've completed your transaction, both you and the designer will be asked to leave feedback for each other. You comment on the quality of the goods and delivery, they comment on the ease of transacting with you.
Frequently Asked Questions about buying
- I can't remember my password or login details. What do I do?
- How do I browse the items for sale?
- Why aren't all items in my home currency?
- The item I wanted is out of stock. Do you have more?
- Does catwalkgenius.com have a sale?
- How can I be sure of the quality of the designer's work?
- How do I know which size will fit me?
- How do I actually buy an item?
- What payment methods can I use?
- Why is the item shown in a foreign currency?
- When will I get my order?
I can't remember my password or login details. What do I do?
Go to the 'sign in' page and click on the link for 'forgotten password', then follow the instructions on screen.
How do I browse the items for sale?
From any page on the site, select the 'shop' button towards the top of the screen and then choose the category of fashion you'd like to look for.
To see the details of anyone item, click its image in the category list.
Why aren't all products in my home currency?
The designer sets the currency for their items and they may choose from GB Pounds, Euros or US Dollars. We provide an approximate conversion to your local currency that shows on the product page when you are logged into the site.
The item I wanted is out of stock. Do you have more?
Catwalkgenius.com does not hold any stock, instead we provide a platform for independent designers to sell their goods. If your size isn't there for you to select, it's not available.
It's worth adding the item to your wishlist and checking back regularly to see if the designer decides to make some more.
Does catwalkgenius.com have a sale?
We will add a sale section at any time of the year whenever designers have unsold stock that they're willing to sell at a discounted price. This means that the amount of items in the sale can fluctuate a lot, so please keep checking back on the site to see what's available.
Occasionally, we'll also run promotions that we'll advertise on the homepage, so look out for those too.
How can I be sure of the quality of the designer's work?
Since catwalkgenius.com is simply a platform for designers to sell their work, we can't guarantee that all sellers will produce work to the same standard.
That's why we ask customers to leave a feedback rating for each designer after they've completed a transaction. The ratings build into a feedback score that can tell you how well a designer has transacted in the past.
If you're at all unsure, check the feedback score and comments left by other customers to see a designer's track record. If they are new to the site, you can also check out what they say about their credentials or experience on their profile page.
How do I know which size will fit me?
See the size guide to see the actual measurements that each size uses. Check the information that the designer has posted about their item to make sure there are no deviations from this guide.
How do I buy an item?
Once you've found an item you want to buy, select the colour and size you want (if there is a choice) and set the quantity of items you want.
Click the 'Add to Basket' link on the page and either carry on shopping or 'check out'.
Your basket will show all the items you've added, grouped by designer. You may remove any items that you don't want to buy at this stage. Once you're sure you want to purchase the items in your basket, click on 'Pay this designer' to proceed.
On catwalkgenius.com, you pay the designer directly for their goods. As such, you must choose which payment method you'd like to use from those the designer is offering and then click 'PROCEED'. After this stage you will be committed to paying the designer the amount shown and you will be given the necessary details with which to do so.
Once you have reached this stage, the designer will receive an email notifying them of your order, along with your delivery details.
What payment methods can I use?
Each designer may set their own preferred payment methods, so you should check the item's advert in order to know how you can pay.
We recommend Paypal as the simplest and most secure way of transferring funds. You can sign up for an account here.
Why is the item shown in a foreign currency?
Every item on sale is priced in the designer's chosen currency, although on item adverts we indicate an approximate conversion to your own currency if you are signed in to the site.
To purchase items from the site you must be prepared to pay the designer in their chosen currency. Paypal allows you to do this in a straightforward way.
When will I get my order?
Some of our designers hold items in stock and some will make items to order. In most cases, the designer will deliver your goods within 5-10 days, but if they expect to take longer to hand-craft your item, this will be displayed on the item's advert.
If you haven't received an item that you expected to arrive, send a message to the designer through your Account pages. If you have problems, contact us and we will try to resolve the issue for you.
Back to the topDelivery
To which countries will you deliver and how much will it cost?
Each designer chooses the countries to which they will deliver and also the cost they need to charge to cover it. Please read the item advert carefully to make sure you are satisfied with the availability and cost of shipping.
When will I get my order?
Some of our designers hold items in stock and some will make items to order. In most cases, the designer will deliver your goods within 5-10 days, but if they expect to take longer to hand-craft your item, this will be displayed on the item's advert.
If you haven't received an item that you expected to arrive, send a message to the designer through your Account pages. If you have problems, contact us and we will try to resolve the issue for you.
Back to the topReturns and cancellations
I ordered mistakenly. Can I cancel it?
Firstly, send a message to the designer as soon as possible through the 'My Purchases' section of your Account pages, explaining the situation. Usually, you'll be able to reach a decision on how to resolve the matter, but if you have problems contact us and we'll try and help.
I've received my order and it isn't suitable. Will you accept returns?
Designers may choose to accept returns or not - please check the returns policy that's described on the item's advert before you make a purchase.
If your designer did agree to accept returns, send them a message through the 'My Purchases' section of your Account pages. You must reach an agreement on whether to refund or exchange, on delivery cost and on payment method. Again, the designer may have already outlined their policy on these points in the advert's returns section, so check it closely.
I ordered more than one item, so why has only part of my order been delivered?
This could be because you purchased items from different designers, or because one designer has some items in stock and is making other items to order.
To find out what's happening, send a message to the designer through the 'My Purchases' section of your Account pages.
Back to the topFeedback
Why should I leave feedback?
We use a feedback system to build mutual trust in designers and shoppers. Feedback ratings indicate whether designers deliver good quality goods on time and whether shoppers pay promptly.
What do the feedback scores mean?
The feedback scores represent the percentage of transactions for which the user has received a positive rating and the number of transactions for which they have received feedback.
For instance, 97.1%, 35 would indicate that the user has received feedback for 35 transactions and 34 of those customers left positive ratings.
Why have I been given feedback?
Designers leave feedback for their customers to indicate the quality of the transaction, such as whether payment was prompt and hassle-free.
After a few purchases, you should build up a nice positive feedback score!
I disagree with some negative feedback I've received. What can I do?
Negative feedback can't be deleted, but a designer and customer may agree to mutually withdraw negative comments in the interests of resolving a dispute.
If you wish to raise a dispute, click on the 'report a problem' link next to the feedback entry in your Account pages. You'll be asked to post a message describing the situation, which will be sent to our email inbox. We'll contact both parties within a few working days to try and reach agreement on the resolution.
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